Delivery

Thank you for choosing our courier delivery service. Our goal is to provide you with a smooth and reliable delivery. Please note the following information about the delivery process:

1. Estimated Delivery Time: Standard orders may take up to 3-5 business days for delivery. This time includes the time required for handling, packaging and transportation. Please note that delivery times may vary depending on factors such as your location and unforeseen circumstances.

2. Order Tracking: Once your order has shipped, you will receive an order tracking number via email or text message. This tracking number will allow you to follow the progress of the delivery. You can visit the courier's website or use their mobile app to track your delivery and get updates on its status.

3. Delivery attempts: the courier will attempt to deliver your parcel to the delivery address you have provided. If no one is available to pick up your package, the courier will make additional delivery attempts within the next business days. If delivery attempts are unsuccessful, the courier may leave a message with instructions on how to re-schedule the delivery or pick up the package at the specified pickup location.

4. delivery updates: the courier will keep you regularly informed of the delivery status. You will receive notifications about the shipment, the expected delivery date, and any changes or delays that may occur during the delivery process. These updates will keep you up to date with the progress of your parcel's delivery.

5. Delivery cost: The delivery cost is free of charge. However, there are cases when the cost is calculated depending on the weight and dimensions of your order, as well as the place of delivery. The exact shipping cost will be shown at checkout before finalizing your purchase.

6. Delivery Restrictions: Please make sure that the delivery address provided is accurate and complete. The courier service may have certain restrictions on delivery to certain locations, such as remote areas or international destinations. If your delivery address falls under such restrictions, we will notify you immediately to discuss alternatives if possible.

7. Damaged or lost parcels: please contact our customer service immediately: If your parcel has been damaged or lost in transit, please contact our support team immediately. We will actively work with the courier service to resolve the problem and provide a satisfactory solution, which may include a replacement or refund.

If you have additional questions or concerns about the shipping process, please contact our support team. We are ready to assist you and ensure smooth and timely delivery of your parcel.